Terms & Conditions

These Terms & Conditions ("Terms") govern the supply of services by DEENXTION AI Solutions ("DEENXTION", "we", "us", "our"), a UK-based AI consultancy, to its clients ("you", "your" or "Client"). By engaging DEENXTION — whether by signing a proposal, paying an invoice, or commencing services — you agree to these Terms.

DEENXTION provides AI consultancy, AI content production, AI avatar and digital presenter creation, business automation, strategy sessions and related services as described on our website or in a separately agreed scope of work.

We deliver services with reasonable skill and care, in line with prevailing UK professional standards. Specific deliverables and timelines are confirmed in writing on a per-engagement basis.

The following minimum contract terms apply to subscription packages:

• Starter (Basic) Package — minimum contract term of 3 months. Cancellation requires 30 days written notice. If cancelled during the minimum term, the remaining balance of the minimum term remains payable.
• Professional Package — minimum contract term of 3 months. Cancellation requires 30 days written notice. If cancelled during the minimum term, the remaining balance of the minimum term remains payable.
• Enterprise Package — minimum contract term of 6 months. Cancellation requires 30 days written notice. If cancelled during the minimum term, the remaining balance of the minimum term remains payable.

Written notice of cancellation must be sent by email to contact@deenxtion.co.uk and is effective from the date of receipt by DEENXTION. Subscription services continue until valid cancellation notice is received.

• Payments are due immediately unless otherwise agreed in writing.
• Late payments may result in suspension of services without further notice.
• Completed work remains payable regardless of project status or cancellation.
• All fees are exclusive of VAT and any third-party costs (e.g. hosting, licensing, paid AI APIs) unless expressly stated.
• Payments are processed securely via Stripe. The Client is responsible for any bank or card-issuer fees.

Given the bespoke nature of our services, fees are generally non-refundable once work has commenced. Where a service has not yet started, a refund may be issued at DEENXTION's reasonable discretion, less any administration or processing fees already incurred. This does not affect any statutory rights that may apply to consumer purchases under UK law.

The Client agrees to provide, in a timely manner, all content, assets, approvals, feedback, login credentials, brand materials and access required for DEENXTION to perform the services.

Where delays are caused by the Client (including delayed feedback, missing assets, or failure to respond), project timelines automatically extend accordingly, and any associated fees remain payable in line with the agreed schedule.

Upon receipt of full payment for the relevant deliverables:

• Ownership of any commissioned website transfers to the Client.
• Ownership of any commissioned branding assets transfers to the Client.
• Content provided by the Client remains the Client's property at all times.

DEENXTION retains all rights, title and interest in:

• Internal systems and tooling.
• Frameworks and reusable code libraries.
• Templates and starter files.
• AI automation methodologies and prompt systems.
• Proprietary business processes and know-how.

The Client is granted a perpetual, royalty-free licence to use any of the above components only to the extent that they are incorporated into the final deliverables.

To the maximum extent permitted by law, DEENXTION's total aggregate liability arising out of or in connection with any engagement shall not exceed the fees paid by the Client to DEENXTION in the three (3) months immediately preceding the event giving rise to the claim.

DEENXTION shall not be liable for any indirect, special, incidental or consequential loss, including loss of profit, revenue, goodwill, business opportunity, or data. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Each party agrees to keep confidential any non-public information disclosed by the other in connection with the services, and to use it only for the purpose of performing or receiving the services.

DEENXTION processes personal data in accordance with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for full details.

These Terms and any dispute or claim arising out of them shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

Questions about these Terms can be sent to contact@deenxtion.co.uk.